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Editorial Policy

How our content is sourced, written, reviewed, and corrected — and what we will not do.

Last updated:

Independence

No facility can pay to be listed, ranked higher, or featured. We do not accept payment for placement, do not sell leads, and do not take referral fees or commissions from treatment providers. Listing order is determined by the data, never by commercial relationships.

The site carries display advertising, which is clearly distinguishable from editorial content and is served by a third-party network with no influence over what we publish. See our Advertising Disclosure.

What we do not publish

We publish no facility ratings, no review counts, and no facility photography. The federal registries we build on collect none of those, and we do not inspect facilities ourselves. A star rating we cannot source is a number invented to look like evidence, and on a page someone reads while deciding where to seek treatment, that is not a cosmetic problem.

Where a facility profile would otherwise show a photograph, it shows the facility's location from its published coordinates instead. Every profile states when its record was retrieved and links to the federal locator so the listing can be checked against the source.

Where facility data comes from

Facility records are compiled from public government registries — principally the SAMHSA treatment locator and CMS provider data — and cross-referenced where possible against NPI records. We publish the origin of every dataset on our Data Sources page.

We are transparent about the limits of this: public registries lag reality. A facility may close, change services, drop an insurer, or lose accreditation before the registry reflects it. We label our data as registry-derived rather than independently inspected, and we tell readers to verify directly with the facility before acting.

How clinical content is written

  • Clinical explanations follow published guidance from SAMHSA, NIDA/NIH, the CDC, and the FDA, and reference ASAM criteria for levels of care.
  • We cite primary sources rather than secondary summaries, and link out to them so readers can check our work.
  • We describe typical patterns and note variation, rather than presenting ranges as guarantees.
  • We do not publish success rates, outcome statistics, or recovery claims for individual facilities, because no reliable public dataset supports them.
  • We avoid stigmatising language and follow person-first conventions ("person with a substance use disorder", not "addict").

What we do not publish

  • Sponsored content presented as editorial.
  • Testimonials or reviews we cannot verify.
  • Guarantees about treatment outcomes, sobriety, or cost.
  • Medical advice directed at an individual reader — see our Medical Disclaimer.
  • Any claim that a facility is "the best" absent an objective, stated basis.

Use of automation

Parts of this directory are assembled programmatically from the government datasets named above, and automated tooling assists in drafting and formatting reference content. Clinical and safety-critical statements are checked against primary sources before publication. We consider automation an aid to accuracy and consistency, not a substitute for responsibility — errors remain ours.

Corrections

We correct errors promptly and without argument. If you spot an inaccurate listing, outdated clinical information, or a broken claim, tell us through the contact form. Facility representatives may request updates to their own listing through the same route; we verify requested changes against registry data before applying them.

Substantive corrections to clinical content are reflected in the page's updated date.